We are committed
We are committed to providing the best shopping experience for our customers . To ensure your satisfaction, we offer a transparent and fair Return and Exchange Policy:
Conditions for Returns and Exchanges:
\t1.\tProduct Condition:
\t•\tProducts must be unused, unopened, and in their original condition with the original packaging intact.
\t•\tOpened or used items cannot be returned or exchanged for health and safety reasons.
\t2.\tReturn Period:
\t•\tYou may request a return or exchange within 7 days of receiving the product.
\t3.\tNon-Returnable Items:
\t•\tItems damaged due to misuse.
\t•\tAny product that has been opened or used.
\t4.\tHow to Submit a Return Request:
\t•\tContact us via email or phone provided on our website.
\t•\tProvide your order number and photos of the product if it is defective or not as described.
\t5.\tDelivery Charges:
\t•\tDelivery fees (25 AED) are non-refundable.
\t•\tThe customer is responsible for return shipping fees in cases of exchange or return.
\t6.\tRefunds:
\t•\tRefunds will be processed within 7-14 business days after the request is approved, using the original payment method.
Additional Notes:
\t•\tIf a damaged or incorrect item is received, we will cover all replacement shipping costs.
\t•\tWe reserve the right to refuse any return or exchange request that does not meet the stated conditions.